Frequently Asked Questions

Are you an Accountant?

No we are a team of Bookkeepers, BUT if you need an accountant, we can refer you to a selection of highly qualified local ones that we are happy to work alongside.

What is the difference between a Bookkeeper and an Accountant?

Very basically put a Bookkeeper looks after the day to day transactions, whilst the accountant would analyse the data and provide you with more detailed reporting. You may choose to use our services (or that of another bookkeeper) for your day to day accounts, VAT return etc, and use your Accountant for submitting your Year End.

Do you offer Payroll and CIS?

Yes, we offer payroll services for up to 20 employees and we offer CIS verification and monthly returns.

What about Confirmation Statements?

Yes this is a service that we can include.

What softwares do you work with?

Most of our clients use Xero, but we also work with other accounting platforms such as Quickbooks, Sage etc.

Sometimes clients come to us, unsure of which accounting software they need and we will always advise based on what is best for your business not what is best for us.

What if I have more than one company?

Quite a few of our clients have more than one company and often we would work across them all providing continuity. 

Do you charge by the hour?

No. We offer a fixed monthly priced based on the services that you require. We would discuss this in depth before making our proposal so that you know what's included. We then review this every three months  for the first year

(and then six monthly thereafter) to ensure that we are offering you the best possible service. This review keeps our pricing fair and also enables us to increase our services as your business needs grow.

Do you take this by Direct Debit?

We have recently added this as a new feature so that you don't have to worry about remembering to pay each time.

Will I have the same Bookkeeper each time?

Generally the answer is Yes! You would normally have the same bookkeeper working on your accounts each month, unless we have to cover things such as holiday and sickness. 

Do you communicate regularly with your clients?

Yes. Your assigned bookkeeper would email or whatsapp with you fairly regularly and they would be your first point of contact if you have any questions. You would also have either a face to face or Zoom call with Victoria when we review your monthly fee.

We also email a quarterly newsletter to all of our clients.